What Features Make A Good Sound Masking System?

Sound Masking System

Creating a productive and confidential atmosphere can be challenging in the crowded call center environment. This is where the use of sound masking systems becomes beneficial. These cutting-edge systems exclude distractions and ensure privacy using a delicate background sound that dilutes the disturbing noise. With the several options, one must clearly understand call center sound masking system features and components. This article will guide you through the factors that make up an efficient sound masking system and how call centers can benefit from them.

What Is Sound Masking?

Sound Masking

Sound masking is a method that involves the generation of a low-frequency, wideband sound to eliminate background noise. This background sound, also known as “pink noise,” reduces the effects of outside disturbances and improves the comfort of the working space by offering some privacy. Unlike white noise cancellation, sound masking provides complete speech privacy with low-frequency sound at consistent levels. 

How Sound Masking Is Different from White Noise?

Sound Masking And White Noise

Sound masking and white noise are used interchangeably but have different applications. White noise consists of all frequencies with equal intensity levels, which produces a continuous static sound that does not change over time. On the contrary, sound masking is more advanced because it works on the capacity to tune the sound signals to the noise levels and frequency of speech and other outside noises. Sound masking becomes more efficient in providing uniform frequency, masking unwanted noises, and enhancing privacy in settings such as a call center.

How Does Sound Masking Work for Call Centers? 

Sound Masking Work for Call Centers

Speech privacy in call center environments is important, and sound masking is essential in creating a work environment tailored to demands of confidentiality and productivity. With sound masking systems, background noises are canceled, and the employees can avoid distraction. This helps them to focus on their job and privacy when addressing clients’ sensitive issues. Additionally, the masking system provides speech privacy by making it difficult for nearby conversations to be overheard, increasing comfort and productivity in the workspace.

What Type of Sound Masking System is Best for Call Centers?

Sound Masking System For Call Centers

The most crucial factor while selecting a sound system for the call center is choosing a precise solution for commercial sectors. These commercial masking systems include advanced features and technology customized for call center audio challenges, like high ambient noise levels and speech privacy. Choosing sound masking systems with customizable soundscapes, automatic volume control, multi-zonal capabilities, system integration, user-friendly interfaces, automatic calibration, and speech private enhancers is essential.

Features to Consider When Choosing Call Center Sound Masking 

Customizable Soundscapes

The ideal sound masking system should provide individually customizable soundscapes of human speech frequency that adjust the masking sound frequency, amplitude, and distribution based on the specific needs of your call center environment. This versatility ensures optimal performance, minimizing the risk of overmasking and undermasking. 

Automatic Volume Control

The automatic volume control is the most crucial feature that self-regulates masking sound levels according to noise levels and occupancy. This leads to guaranteed constant and adequate coverage even in changing conditions of an environment where the sound level is constantly fluctuating. It also eliminates manual adjustments and ensures a consistently focused workspace for your agents.

Multi-Zone Capabilities

For larger call centers or multi-use spaces, a sound masking system with the multi-zone feature helps customize sound masking levels and settings for different spaces separately. This means you can adjust the sound masking to fit the requirements of each zone, which contributes to a higher level of comfort and privacy. This targeted approach ensures optimal masking throughout the entire call center, addressing the specific noise challenges of each zone and creating a consistently focused environment for all agents.

Integration with Other Systems

Integration with other systems like HVAC and building automation enables efficient collaboration and control of different building functions. Building dynamic and scalable workspaces that can be managed centrally facilitates optimizing the work environment for a comfortable and productive work experience. Additionally, integration with phone systems can enable features like automatic masking adjustments based on call volume, further optimizing the masking experience.

User-friendly Interfaces

A simple and neat user interface is critical for easy system implementation, supervision, and management. Search for devices with such user-friendly interfaces and software, which includes mobile apps or intuitive access system controls and settings. Simple and intuitive controls empower your team to manage the sound masking system effectively, ensuring it meets the demands of your call center environment.

Automatic Calibration

Automatic calibration effectively reduces the initial setup and session-to-session maintenance of the sound masking systems while ensuring the system adjusts settings automatically according to the space size and configuration. Certain areas experience less effective masking without automatic calibration, potentially creating pockets of distraction. It makes the system function effectively and minimizes the occurrence of offline issues.

Speech Privacy Enhancers

Advanced speech privacy enhancers like frequency shaping and direct-field technology help increase the confidentiality of call centers. These features focus on the masking sound, mainly in those areas where people are the loudest. It creates a pleasant and productive environment for hard-working employees and guests. By exploring speech privacy enhancers, you can further ensure the confidentiality of customer information while your agents work.

Choosing the Right Sound Masking System for You

A crucial component of an office environment is the ability to communicate effectively without interruptions or system issues. Evaluate variables like room size and shape, background noise level, whether speech confidentiality is necessary, and whether integration of the sound system with the existing one is required. Consult a reliable sound masking provider to analyze the service that fits your call center’s demands. 


The fast pace and the noisy atmosphere of call centers only demonstrate that productivity and confidentiality are essential. An excellent sound masking system can be very beneficial for call center agents because it leads to fewer distractions and more speech privacy compared to the working environment without it. 

Say goodbye to noisy disruptions that hinder your team’s performance – invest in Network Drops’ call center sound masking system today. Our solutions boast customizable soundscapes, automatic volume control, and seamless integration with your existing systems, ensuring they perfectly align with your unique needs. Trust Network Drops to revolutionize your call center, enhancing productivity and privacy simultaneously. Don’t wait – contact us now and experience the difference firsthand!


Q.1 What are the benefits of sound masking for call centers?

Sound masking offers numerous benefits for call centers. It enhances speech privacy by reducing the intelligibility of conversations and ensuring confidentiality for agents and customers. Additionally, it minimizes distractions by masking background noise, allowing agents to focus better on tasks and improving overall productivity.

Q.2 How loud should the sound masking be?

The ideal volume of sound masking depends on various factors, including the size and layout of the space, the ambient noise levels, and the specific needs of the occupants. Generally, sound masking should be set loud enough to mask speech and other distracting noises without being overly intrusive.

Q.3 Is sound masking expensive?

Sound masking costs can vary depending on the space’s size, the installation’s complexity, and the system’s specific requirements. However, compared to its numerous benefits, sound masking is generally considered a cost-effective solution for improving speech privacy, reducing distractions, and enhancing productivity in call centers.

Q.4 Is sound masking safe for hearing?

The masking sound is typically a low-level, broadband noise specifically designed to be non-intrusive and blend into the background. However, it is essential to ensure that sound masking systems are properly calibrated and monitored to prevent potential issues with excessive noise exposure.

Q.5 Does sound masking eliminate all noise?

While sound masking is highly effective at reducing speech intelligibility and masking background noise, it does not eliminate all noise. Certain loud or sudden noises may still be audible, especially if they are significantly louder than the masking sound.